Consumer Reports, the product testing magazine from Consumers Union is famous for separating the great products and services from the lousy ones. They are decidedly pro-consumer and so I created a little experiment to put their own customer service to the test.
Last year I received an offer in the mail from Consumer Reports. It was basically a flyer with some tips from past issues and a “no-obligation free trial” of the magazine. According to the offer, I would receive a sample issue of the magazine plus two free books, How to Clean Practically Anything and the 2009 Buying Guide.